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FAQ & HELP
  • Why my payment failed?


1.Please complete both your Billing Address and Shipping Address when make the order.

2.Our bank needs to make risk control to each order, so if your payment failed, please contact with us for help.

3.Now we accept payment from all areas, but some payment might failed because of some reasons, so if your credird card payment failed, please try the option 2(credit card payment 2). If the option 2 also failed, please pay by Western Union, we can do some discount if you pay by WU payment.

4.If system saying"please enter your address", please click"Use this Shipping Address" when complete those blanks.

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  • Shipping FAQ

 

  • What shipping methods do you offer?

  UNHS partners with major international shipping companies like China post air mail, DHL, FedEX, TNT, UPS and EMS.

  • How long can i receive my order after I have paid for it?

  •   DHL, UPS FedEX and TNT takes 4-7 days arriving after shipped.

  •   China post air mail takes about 7-20 days after shipped.

  •   EMS takes about 7-15 days after shipped.

  •   If your order not arrived within the guidelines, please contact us and we will do our best to track your order for you.

  •   All the customers will receive a shipping confirmation when order shipped, you can track it on http://www.17track.net/en/ .


  • I changed my mind. Can I get a refund or make an exchange for a new size/color?


  We do not accept returns for refunds. If you want to return it for exchange, you need to pay double shipping.  Please make sure that you have carefully reviewed all information in your order prior to finalizing your purchase, including your billing and shipping address, e-mail and telephone number. size and color, etc.



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